In the event the homeowner is unavailable during an emergency, the following person will be contacted. This person has the authority to make a decision on behalf of the homeowner. If there is an emergency and homeowner, and emergency contact person is unavailable, we will temporarily repair, or stabilize, the situation at the homeowner’s expense
We will change filters if provided and accessible.We do not access equipment that is ceiling mounted or located in attics.
It is the homeowners’ responsibility to turn the water, water heater, and recirculation pump,ON (slowly and gingerly) each time they arrive at the property and turn it OFF (slowly and gingerly) when they depart.When turning the water OFF, the lines should be drained to relieve pressure.Water to the home should be plumbed separate from the pool auto-fill.Procedure may vary by type of equipment.
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